Product Manager, Short Haul

Full time office-based or hybrid role (min 2 days per week based in our office in Wallington, Surrey).

Newmarket Holidays at a glance

Our aim is to enrich lives and well-being through travel. That is our purpose. Our ‘why.’ It is ambitious and bold, but through the commitment of our brilliant people, we’re doing more each day to create and deliver incredible wish-list holidays. The types of holidays that people have always dreamt of experiencing. We bring those dreams to life and are the trusted friends of our loyal customers. We strive to grow. To challenge ourselves in new ways. Embracing different points of view and realising our potential.

The Role 

Reporting to the Head of Product - Short Haul (British Isles & Europe) and working alongside a team of experienced Product Managers and Executives, this role is responsible for managing and developing a selection of Newmarket Holidays’ products / destinations; currently UK (England, Scotland, Wales and Northern Ireland, Isle of Man, Jersey), Republic of Ireland and European countries. The ideal candidate will be capable of taking full commercial ownership of their product portfolio.

Responsibility for the product will usually extend through its entire cycle, from development and rate negotiation, ensuring its operational effectiveness and commercial profitability as well as being in line with customer expectation and agreed satisfaction scores. In this role, the Product Manager will manage a Product Operations Executive.

Who we are looking for

• Highly motivated and professional individual, with extensive experience in and passion for the travel industry, ideally with previous product management experience 

• Proven ability to develop and execute commercial strategies, negotiate effectively and drive profitability.

• Good understanding of the travel industry, particularly product management lifecycle, from market analysis and contracting to pricing and launch, and especially operationally.

• Prior experience working with river cruise and events product is an advantage, as well as a strong background in the travel industry.

• Experience of leading and motivating an executive or small team, fostering collaboration, and driving results, with an emphasis on empowerment, coaching, and performance. Proactive and a problem-solver who constantly questions processes in the desire to achieve efficiencies and use technology solutions to improve work practices.

• Able to work on several projects and tasks at once, sometimes under pressure and to tight deadlines, without sacrificing attention to detail and accuracy

• Highly self-motivated and self-aware, with a real desire to achieve

• Customer-focused and constantly looking to improve what we do with a dedication to quality and service

• Flexible approach to working and adaptable to changing priorities as demands dictate, taking on ancillary tasks and projects as and when required

• Ability to analyse data, identify trends, and develop solutions to problems.

• Sound knowledge of Microsoft Office applications, especially Excel.

• Able to work on own initiative with integrity and accountability, yet also a collaborative team player with excellent communication skills and strong attention to detail.

• Comfortable working in a fun, fast-paced and changing environment.

• Desire to grow and progress through identifying and addressing development needs.

• Technically competent and able to learn quickly.

• Fluency in a foreign language is an advantage.

• Willingness to support the wider team as and when necessary.

What we can offer you

• A changing and multi-cultural team-spirited environment with opportunities to learn from new experiences and challenges.

• Leaders who are interested in your development and committed to helping you to be the best version of yourself.

• A responsible organisation that cares about its people, the environment, and the communities we visit

• Encouragement to take initiative and try something new and different.

• A flexible and hybrid-working arrangement.

• An exciting set of benefits.

• The opportunity to visit our destinations and experience our holidays.

Join Us!

Travel is a wonderful industry to be part of. If you're passionate about holidays - perhaps you've done a similar job before or have some other experience that is relevant - we'd love to hear from you! If this sounds like the kind of opportunity, and place to work, that you’re looking for, hit APPLY and include your CV with a brief covering note about your salary expectations and any notice period.

No agencies, please

As an equal opportunities’ employer, Newmarket Holidays is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Newmarket Holidays.