Assistant Manager, Sales and Customer Service 

Full time, permanent, Office-based or hybrid opportunity (min 2 days per week in the office in Wallington, Surrey)

Newmarket Holidays At a glance

At Newmarket Holidays, our people are the foundation of our success. We specialise in delivering unforgettable holiday experiences, turning dreams into reality for our loyal customers. Our Sales team provides seamless, exceptional service at every stage of the customer journey. We foster a customer- and colleague-centric culture, with opportunities to develop deep product knowledge and experience our destinations first-hand. Our Wallington office is focused, results-driven, and collaborative—bringing together like-minded individuals passionate about creating remarkable experiences. 

The Role

Reporting to the Sales Manager, the Assistant Manager leads a mostly remote team within the Customer division. The role focuses on coaching, training, and motivating colleagues to deliver outstanding sales and service. Using data-driven insights, you will identify trends, address opportunities, and implement plans to improve key KPIs, always keeping the customer at the centre of decision-making. 

Who we are looking for

• Sales Leadership: Proven ability to lead, coach, and motivate sales teams to achieve and exceed targets. Experience in performance management and developing high-performing teams is essential.

• Customer Focus: Strong commitment to delivering exceptional customer service and building lasting relationships. Ability to handle escalations and turn service issues into positive outcomes.

• Data Analysis: Competence in interpreting sales and service data to identify trends, set KPIs, and drive continuous improvement.

• Coaching & Training: Skilled in delivering engaging training sessions, providing constructive feedback, and supporting individual development.

• Communication: Excellent verbal and written communication skills, with the ability to engage, influence, and inspire colleagues at all levels.

• Problem-Solving: Proactive in identifying challenges and implementing effective solutions. Comfortable challenging the status quo to improve processes.

• Digital Proficiency: Familiarity with CRM systems, digital communication tools, and a commitment to driving a digital-first culture.

• Organisation & Resilience: Strong organisational skills, able to manage multiple priorities and remain effective under pressure. Flexible and adaptable to changing business needs.

• Collaboration: Ability to build strong working relationships across departments and work effectively in a hybrid or remote environment.

• Industry Knowledge: Understanding of the travel industry, sales cycles, and customer expectations is highly desirable.

What we can offer you

• A changing and multi-cultural team-spirited environment with opportunities to learn from new experiences and challenges.

• Leaders who are interested in your development and committed to helping you to be the best version of yourself.

• A responsible organisation that cares about its people, the environment, and the communities we visit

• Encouragement to take initiative and try something new and different.

• A flexible and hybrid-working arrangement.

• An exciting set of benefits.

• The opportunity to visit our destinations and experience our holidays.

Join Us!

Travel is a wonderful industry to be part of. If you're passionate about holidays - perhaps you've done a similar job before or have some other experience that is relevant - we'd love to hear from you! If this sounds like the kind of opportunity, and place to work, that you’re looking for, hit APPLY and include your CV with a brief covering note about your salary expectations and any notice period.

No agencies, please

As an equal opportunities’ employer, Newmarket Holidays is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Newmarket Holidays.